Chatbot Market Size, Share, Analysis, Industry Report and Forecast 2021-2027
The global chatbot market is
anticipated to grow at a CAGR of around 25.4% during the forecast period
(2021-2027). The chatbots are AI software designed to provide online
information to customers or learners interactively via textual conversation
process. The adoption of chatbots in various verticals owing to the numerous
benefits provided by them which include real-time connectivity, 24/7 customer
engagement, less marketing cost, among others. Retail & e-commerce is one
of the largest end-users of chatbots, due to the increased number of retail
& e-commerce businesses the use of chatbots has surged among retailers and
other business owners. The factors that are contributing to the growth of the
global online chatbot market include the increasing prevalence of smartphones
coupled with chatbot features, growing online business, advancement in
technologies, and the need for 24/7 customer support services. AI and Machine
Learning (ML), Natural Language Processing technologies are expected to enhance
the features of chatbots, which, in turn, would drive their demand. In
addition, chatbots enable organizations to deliver timely services at reduced
costs. This is the key factor behind the adoption of these software in large
enterprises to achieve sophisticated operations.
Moreover, lack of awareness
about the benefits offered by AI-based chatbots in developing countries, and
the high cost of chatbots are the challenge expected to limit their adoption.
Further, increasing initiatives in the R&D of self-learning chatbots with
advanced features and less cost is expected to offer lucrative opportunities in
the market during the forecast period.
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Global Chatbot Market Segmentation
By Deployment Model
·
On-Premises
·
Cloud-based
By Component
·
Solution
·
Services
By Verticals
·
Healthcare
·
Travel and Hospitality
·
Media and Entertainment
·
Telecommunication
·
Banking & Financial Service and Insurance
(BFSI)
·
Retail and E-commerce
·
Others
By Application
·
Customer Care
·
Branding & Advertisement
·
Data Privacy and Compliance
·
Employee Engagement and On-boarding
·
Payment Processing
·
Others
Company Profiles
·
[24]7.ai, Inc
·
Acuvate Software Pvt Ltd.
·
Aivo
·
Amazon Web Services Inc.
·
Artificial Solution International AB
·
Botsify Inc.
·
CogniCor Technologies Inc.
·
Contus
·
Conversica, Inc
·
Creative Virtual Ltd.
·
eGain Corp. (US)
·
Google LLC.
·
IBM Corp.
·
Inbenta Technologies Inc.
·
Kevit Technologies
·
LiveChat, Inc
·
Microsoft Corp
·
MindMeld Inc.
·
Nuance Communication, Inc.
·
Oracle Corp.
·
Personetics Technologies
·
Pypestream Inc.
·
SmartBots
·
Verint Systems Inc.
·
Yellow Messenger
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