Speech Analytics Market Size, Share, Analysis, Industry Report and Forecast 2021-2027
The global
speech analytics market is anticipated to grow considerably at a
CAGR of 19.0% during the forecast period (2021-2027). The key companies across
the globe are adopting different business strategies including expanding their
technological advancements, geographic presence, R&D activities, new
product approvals, mergers & acquisitions, partnerships, and collaborations
to increase market share. Among these, a collaboration of the major players
post-pandemic for the improving existing technologies in the speech analytics
solution, which is high in demand as social distancing and work from home
model is in effect, is one of the major factors that are propelling the growth
of the market.
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In January 2021, Clarabridge, a global leader in Customer Experience
Management (CEM) for some of the world's most recognizable brands, announced
that its Clarabridge CX Analytics solution now integrates with Amazon Web
Services (AWS) Contact Center Intelligence (CCI), bringing Clarabridge into the
AWS Partner Network for the first time. Organizations can easily add machine
learning (ML)-driven speech and text analytics to existing contact center
technologies using AWS CCI solutions and Clarabridge's omnichannel analytics,
resulting in measurable improvements in customer service quality, comprehensive
risk/compliance management, and cost reduction in the contact center.
In October 2020, NTT TechnoCross has established a cooperation with
CallMiner, one of the leading providers of AI powered voice and customer
contact analytics in Japan. Within the CallMiner Eureka platform, CallMiner has
leveraged the NTT speech to text transcription engine to allow analytics for
Japanese speakers. The NTT-TX ForeSight Voice Mining system records audio from
contact center interactions and analyses it to improve agent effectiveness and
improve customer experience. The CallMiner Eureka platform has complement
ForeSight intelligence by providing behavioral insight from the customer's
voice, as well as comprehensive data-backed details. Customers of CallMiner can
now take advantage of the company's highly accurate speech-to-text
transcription, as well as a layer of enhanced speech analytics to better
optimize agent performance.
Market Coverage
·
The market
number available for – 2020-2027
·
Base year-
2020
·
Forecast
period- 2021-2027
Segment Covered-
·
By
Deployment Type
·
By
Organization Size
·
By Type
·
By
End-User
Regions Covered-
·
North
America
·
Europe
·
Asia-Pacific
·
Rest of
the World
·
Competitive
Landscape- Calabrio Inc., Calabridge Inc., Avaya Inc., AlmavivA S.p. A., IBM
Corp., Microsoft Corp., NICE Ltd., ThoughtSpot Inc., among others.
A
full Report of Speech Analytics Market is Available at: https://www.omrglobal.com/industry-reports/speech-analytics-market
Recent Strategies Adopted by Major Players in
the Global Speech Analytics Market
·
In July
2020, OpenText has made its Content Services technology available for Microsoft
Teams. OpenText Content Services can now be used for information governance and
control. Content and collaboration technologies are integrated into business
processes with OpenText Extended ECM for Microsoft Office 365. With this
announcement, OpenText brings its market-leading information governance tools
and processes to Teams, giving users and administrators a wider range of
compliance, records management, and archiving choices.
·
In March
2020, Genesys, a global leader in cloud experience and contact center
solutions, has acquired nGUVU, a long-time partner, to expand its workforce
engagement management (WEM) suite with gamification. nGUVU, based in Montreat,
Canada, is a cloud-based software supplier of gamified solutions that
leverage machine learning and behavioral analytics to boost employee engagement
and performance.
Global
Speech Analytics Market Report Segment
By Deployment Type
·
On-Premise Deployment
·
Cloud-Based Deployment
·
By Organization Size
·
Large Enterprise
·
Small and Medium-Sized
Enterprises (SMEs)
By Solution
·
Speech Engine
·
Indexing, Analysis, and Query
Tools
·
Dashboard and Reporting Tools
By End-User
·
BFSI
·
IT and Telecommunication
·
Government and Defense
·
Retail
·
Healthcare
·
Media and Entertainment
·
Travel and Hospitality
·
Others
Global Speech Analytics
Market Report Segment by Region
North America
·
United States
·
Canada
Europe
·
UK
·
Germany
·
Spain
·
France
·
Italy
·
Rest of Europe
Asia-Pacific
·
India
·
China
·
Japan
·
South Korea
·
Rest of APAC
Rest of the
World
·
Latin America
·
Middle East & Africa
Company Profiles
·
AlmavivAS.p.
A.
·
Amazon Web
Services, Inc.
·
Avaya Inc.
·
Calabrio
Inc.
·
Callminer,
Inc.
·
Clarabridge,
Inc.
·
Genesys
Telecommunication Laboratories, Inc.
·
Google,
LLC
·
IBM Corp.
·
Micro
Focus International PLC.
·
Microsoft
Corp.
·
NewVoiceMedia
Group (Salesforce.com Inc.)
·
NICE
Ltd.
·
OnviSource,
Inc.
·
OPEX
Hosting Ltd.
·
SESTEK
(Sestek Sound and Communication Computer Technologies Co.)
·
ThoughtSpot
Inc.
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1.
We cover more than 15 major industries, further segmented into more than
90 sectors.
2.
More than 120 countries are for analysis.
3.
Over 100+ paid data sources mined for investigation.
4.
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purchasing your report.
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