Knowledge Process Outsourcing Market Top Leading Players with Strategies and Forecast 2028
The global knowledge process outsourcing market is anticipated to grow at a considerable CAGR of 18.3% during the forecast period. India has been encountering steady outsourcing for many years which is contributing to the growth of the knowledge process outsourcing market. The availability of a huge pool of skilled professionals along with low-cost labor provides a plethora of services including legal processing, advanced research, analytics, and clinical trial management. The KPO sector is projected to grow in India, the following are the key trends that will possibly shape its future.
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1. Setting up Offshore
Delivery Centers -
Several Indian KPO
companies are targeting places such as China, Eastern Europe, and Latin
America, to establish offshore locations and expand their operations positively
contributing to the growth of the market.
2. Tier-II Cities
Acquire Center Stage –
KPO companies in India face pressing issues concerning burgeoning prices of
real estate and high rates of attrition. To mitigate these roadblocks, KPO
companies are proactively expanding their operations to tier-II cities.
3. Mergers and
Acquisitions
The exponential growth rate of the KPO sector is expected to result in an
increase in the number of mergers and acquisitions.
4. Gradual Termination
of Captive Centers –
The captive centers are struggling due to growing costs and attrition, lack
of management support, and low flexibility. Also, security issues are being far
better managed by local vendors. Therefore, phasing out captive centers is a
key emerging trend in the KPO sector in India.
5. Promotion to
Strategic Partners from Service Providers –
When a business
needs a strategic plan or layout of the key terms of an M&A deal, the KPO
service providers are well equipped to do both by providing various services
such as market research and data analysis, customer, and marketing analytics, and more, which is supporting the growth
of the market.
Market Coverage
•
The market number available for – 2021-2028
•
Base year- 2021
•
Forecast period- 2022-2028
Segment Covered-
·
By Services
·
By Application
Regions Covered-
·
North America
·
Europe
·
Asia-Pacific
·
Rest of the World
Competitive Landscape- including Accenture Plc, Genpact Ltd., HCL Technologies
Ltd., IBM Corp., Oracle Corp., SAP SE, and Tata Consultancy Services Ltd.,
among others.
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Global Knowledge Process Outsourcing Market Segmentation
By Services
·
Market Research and Data Analysis
·
Customer & Marketing Analytics
·
Operations & Supply Chain Analytics
·
Legal Process Outsourcing
·
Financial Process Outsourcing
·
Publishing Outsourcing
·
Others (Engineering and Design, research &
development outsourcing)
By Application
·
BFSI
·
Healthcare
·
IT & Telecom
·
Retail
·
Others (Manufacturing, Energy & Power, and
Media & Entertainment)
Global Knowledge Process Outsourcing Market Report Segment by
Region
North America
·
United States
·
Canada
Europe
·
UK
·
Germany
·
Spain
·
France
·
Italy
·
Rest of Europe
Asia-Pacific
·
India
·
China
·
Japan
·
South Korea
·
Rest of APAC
Rest of the World
·
Latin America
·
Middle East & Africa
Company Profiles
·
ExlService Holdings, Inc.
·
Hewlett Packard Enterprise Co.
·
McKinsey & Co.
·
Moody’s Corp.
·
Mphasis
·
Pangea3
·
R.R Donnelly & Sons Co.
·
SAP SE
·
Tata Consultancy Services Ltd.
·
Texas Instruments Inc.
·
Wipro Ltd.
·
WNS Ltd.
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